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Sales

Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Overcoming E-Commerce Challenges: 200 CPG Brands Share How They Get Ahead Consumer demand for detailed product content is greater than ever..
The Ultimate Guide to Sales Planning Season Designing successful incentive compensation plans is as much an art as it is a science!..
The Science of Motivation On a general level, motivation sounds relatively simple; but the science behind motivation can be more complex..
Moving from Traditional Licenses to Subscription - Better Sales Compensation Practices Does your sales compensation plan work for your..
7-Minute Buyer's Guide: Selecting the Right Customer Support and Helpdesk Solution. Effective customer support, issue tracking, and helpdesk platforms ..
Bridging the Digital Divide - Linking eCommerce with Call Centers Tap into the potential of phone CSRs when chat is ineffective at improving..
Three Priorities for Advancing the Sales Function Launch Your Big Initiatives with Speed and Confidence..
7 Minute Buyer's Guide: Identifying and Selecting the Right Sales and Customer Management CRM for Your Business. Created by..
Three Priorities for Advancing the Customer Contact Function Launch Your Big Initiatives with Speed and Confidence..
Visual IVR vs Other Self Service Options (Chat, Click to Call, Co-browse, Virtual Agents) Find out how Visual IVR compares and contrasts to..
Sales Compensation Administration Best Practices Survey Over 100 companies participated in Xactly's inaugural Sales Compensation..
The US Contact Center Decision-Makers' Guide 2015: The Mobile Chapter Your customers are mobile and digital - are you?..
The Ultimate Sales Resource Kit for Spring 2016 Download this kit to learn everything you need to know about Sales...
5 Secrets for Success Growing Cloud Revenue The Cloud has changed the technology sales game. Learn how to you ensure your sales approach is..
Smart Desktops Enhance Agent and Customer Experiences Discover the impact of omnichannel interactions on agent productivity and customer..
14 Things GREAT Salespeople Do, That Average Salespeople Only Think About This eBook will teach you the traits of great salespeople and..
The Fast and Accurate Way to Add E-Commerce Products when Time is Limited Great product content increases discoverability and sell-through,..
Attacking the Product Content Challenge: 5 Essential Tools for Hyland's E-commerce Success This Case Study contains an interview with..
How One eRetailer Mastered the Launch and Onboarding of New Inventory Time to market for new products - into both wholesale and e-commerce..
The Ultimate Guide to Real Estate Marketing Visual Tools and Trends Understand the complete 2016 landscape for visual marketing tools and..
Successful Selling How to attract, manage, close and keep more business in a buyer-centric world...
Accelerate Your Sales Performance: Believe It, e-Signatures Can Transform Your Business Continued reliance on wet signatures is risky,..
Marketing Automation Best Practices Guide Learn several strategic and tactical best practices for introducing, launching and executing a..
The Essentials of Sales Kit - Includes a Free ABC of Sales eBook Download this kit to learn everything you need to know about Sales...
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Beverage Industry Covers the entire beverage marketplace reaching beverage producers, distributors and retailers...
FREE Poster -- Sales Differentiation Strategy Six steps to develop sales differentiation mastery in your salespeople...
The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...
Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
The Art of Social Selling Find and engage customers on Twitter, Facebook, LinkedIn, and other social networks...
Insight Selling: Surprising Research on What Sales Winners Do Differently--Free Sample Chapter What do winners of major sales do differently..
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Secrets to Successful Cold Calling Calling new prospects still works, but the way you approach it has to be right. This guide will show you..
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Sales Enablement Best Practice This guide is full of strategic and tactical advice to help your organization increase collaboration,..
What is Customer Service? Too often, customer service is viewed as a department, a designated employee’s job role, or someone..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
What's Your Purple Goldfish How do you stand out in a sea of sameness?..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
How to Crush It, Kill It & Master Cold Calling Now! Gain the mindset and skill set to make your calls -- and make your number...
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
E-Commerce Personalization: Searching for the Answers At the core of the customer experience with e-commerce storefronts is the expectation..
The Secret Language of Influence Master the One Skill Every Sales Pro Needs..
Wiley's Sales Book Bundle - A FREE 128 Page Sampler A diverse collection of Sales insights from leading authors in the field...
5 Tips for Ensuring Strategic Alignment of Incentive Compensation Plans -Suggestions for success from Optymyze experts..
Business Solutions Helping VARs increase profits by integrating complementary technology...
BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
Optymyze Helps Leading Bank Improve Sales Outcomes, Leverage Referral Programs Effectively - A Success Story..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Calculating the ROI of Enterprise Collaboration Software Achieve your enterprise social collaboration goals...
Sales Targets Drive Growth How Sales Quota Optimization Uplifts Pharma Companies..
Are You For Real?! Going From Excuses to Authentic Selling and Living Your Dreams (Valued at $9.99) Learn from the author as he shares his..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
6 Tips For Hitting Quota While Doing More With Less Get practical advice to help your sales team rise to the challenge, every quarter, with..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
When ROI Matters Most, Discover New Marketing Technologies for Displaying Physical Products at Trade Shows Doing more with less, a must read..
Values Sell (An 85 Page Excerpt) This book will teach you how to transform purpose into profit through creative sales and distribution..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
7 Ways Field Service Organizations are Leveraging Technology In recent years the field service industry has forever been changed by new..
Signed, Sealed, Delivered: Integrating Electronic Signatures into the B2B Sales Cycle Learn why integrating electronic signatures into the..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
7 Field Service Strategies to Boost Customer Loyalty In the ever-growing industry of field service, something all organizations value is..
Why SaaS Companies Should Use the Phone for Support Learn how to convert more customers, increase their satisfaction and keep them loyal..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Keys to Managing and Motivating Millennials Full of tips you can start using today to effectively manage, motivate, recognize and reward..
5 Customer Satisfaction Templates You Can Use Right Away Begin or improve your customer satisfaction program with these 5 ready to use..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
3D Product Demonstrations - Virtually Everywhere Interactive product demonstrations that look and behave like the real thing...
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
5 Reasons to Make Pricing Guidance Part of Your Quoting Solution Do you leave money on the table when quoting configured products and..
Do You Know What Customers Are Paying for Your Food Products? Find out why price is one of the most powerful levers available for food..
Creating Sales & Marketing Alignment Create strong sales and marketing alignment by following this easy starter guide that covers everything..
Drive Better Business Outcomes with Embedded Communications Improve business outcomes by embedding real-time communications into business..
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
Treat Your Customers Better with Best of Breed Content Management Systems Find out why suites may not hit your customer journey sweet spot...
3 Phases of Value Driving Sales Enablement Want to know why most B2B organizations often get sales enablement wrong (hint: it's not all..
Optimizing the Quote-to-Close Process The close is the most critical step of every sale, but long, drawn-out processes can cause deals to..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
The Startup Guide To Building The Best Sales Team: Tips, Tricks and Hiring Techniques Whether you are a beginning stage startup looking to..
Secrets to Successful Inside Sales Management Learn a variety of best practices, techniques and ideas to both tactically and strategically..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Visually 'Showing' Your Product Story Tell amazing product stories using interactive visuals that win deals...
The Ying and Yang of Telecommuting Your definitive guide to the benefits and pitfalls that come with the new era of work...
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Top Ten Reasons to Move Your Contact Center Operations to the Cloud Moving your contact center to the cloud, though deceptively easy to do,..
Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
Optymyze Enables Better Sales Performance for Kowa, Provides Data Visibility Across Mobile Platforms - A Success Story..
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
Fighting the Forgetting Curve Did you know that companies using video meetings achieve 68% of overall sales quota over the last 12 months,..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...
The Definitive Guide for Better Pricing Give your business a competitive boost by optimizing your pricing strategy. By focusing on four key..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Finding the New Frontier 5 trends shaping the Insurance industry and how to create new opportunities...
Unlock Sales and Marketing Alignment Through the Power of Content Marketing Sales and Marketing are the two most crucial teams for every..
6 Sales Compensation Problems that Require Urgent Diagnosis Fix these problems before they start impacting performance..
Top 4 Ecommerce Platform Comparison Guide Discover the individual offerings and hidden costs between competing SaaS and licensed ecommerce..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Cision Retail Report: Generating ROI from Social Media In the free 'Social Media in Retail' report we highlight market data, research, and..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Road to Management System Certification Explore the steps to the road to certification...
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
The Power in a Link: Open Doors, Close Deals, and Change the Way You Do Business Using LinkedIn--Free Sample Chapter Make your LinkedIn..
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
Top Ingredients of a Successful Pricing Project in the Food Industry The search and deployment of a new pricing solution...
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
4 Ways Better Market Segmentation Leads to Higher Sales Personalization and customization due to better market segmentation go hand-in-hand..
4 Best Practices for Growing Your Insurance Business Today's consumers have more insurance options than ever before. And they know it...
5 Management Blunders Causing Sales Impotence A brief manifesto calling for the return of inspirational leadership, delineation of duties..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Make It All About Them: Winning Sales Presentations--Free Sample Chapter Debunks the myths of the traditional rules of presentations..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
6 Tips for Ensuring Error-free Incentive Compensation Results, Payments, and Reports - Practical tips & tricks from the experts..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Electronic Signatures: Removing the Last Bottleneck to Productive Digital Transactions This white paper by author and business advisor,..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
4 Ways Better Market Segmentation Leads to Higher Sales There's more to sales growth than more reps, better products or lower prices. Sales..
Successful Social Selling Best Practices Guide This best practices guide focuses on helping you organize, harness and capitalize on the..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Faster Sales, Less Paperwork and More Time Spent Selling. How to Close Deals 500% Faster. The clock is ticking on your quarter and your..
A Glance into Sales Operations as a Service - A whitepaper that highlights how 'beyond a software' approach can lead you towards sales..
The Enterprise Guide for Winning Ecommerce Strategies There is $300 billion on the line for ecommerce brands, are you equipped to seize as..
Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Email Message Evaluator Cheat Sheet Download this Email Evaluator Cheat Sheet to assess if your message will be read or deleted...
Checklist: Creating Ultimate Sales and Marketing Alignment How do you get your sales and marketing teams aligned and working together toward..
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
6 Tips for Ensuring Error-Free Incentive Compensation Results, Payments, and Reports Gain confidence in your ability to manage compensation..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Build an Empowered Mobile Sales Team to Watch Your Company Profits Rise For a salesperson, happiness is all about meeting and exceeding the..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Displaying your Physical Products and Delivering a Compelling Customer Trade Show Experience Learn how Marketers use Interactive Product..
Ecommerce Marketing Trends That Will Make or Break Your Business Enterprise Ecommerce Trends, Tips and Need-to-Know Information for 2015..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Fighting the Forgetting Curve Did you know that companies using video meetings achieve 68% of overall sales quota over the last 12 months,..
UniCredit Monitors 1,000 Apps from One Platform With a single view, UniCredit can identify issues and proactively prevents incidents...
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
7 Steps to Elevate Your Customers' Experience Learn how to walk through your customer's journey in order to improve their satisfaction and..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
5 Tips for Leveraging Changes in the Incentive Compensation Plan Process - Practical suggestions & tips from the experts..
9 Keys to Building a Successful Subscription Business The rules of commerce are changing. 51% of businesses say they're shifting the way..
Redefining the Way the World Signs Documents Just because your business processes aren't “broken”, doesn't mean they can't be..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
37 Techniques to Achieve Excellent Customer Service Find out how to make customer interactions more personal, professional and effective...
When to Pilot Your Outsourced Customer Support Program When the “customer support formula” to scale doesn’t feel right..
B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
5 Best Practices for Analyzing Pricing Data A data-driven approach to pricing is increasingly becoming a requirement if you want to remain..
Using Social Media as a Customer Service Platform Good customer service on social media can make the difference between an angry churn or a..
10 Salesforce Survival Tips Lower your cost and reduce risk with these must-have tips...
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
Pricing Optimization Best Practices in Best-in-Class Companies Revealed Sales, Pricing and Financial leaders alike are all shifting from a..
Secrets to Successful B2B Sales & Marketing Metrics This collection of short essays and best practices span across the entire sales &..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Getting Started with Social Media An introduction to social media concepts, tools and program building...
7 Deadly Sins of Pharma Targeting -A Synygy perspective..
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
What High Quality Outbound Sales Reps Look Like Anyone who has hired outbound sales reps knows that not just any old warm body will do the..
Using an e-Signature Solution to Save Time and Money Your enterprise can become more efficient and you can cut costs with e-signatures...
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
Stop Out-Of-Control Discounting in 4 Easy Steps Build a strong foundation to preserve your market share and profit margin using these 4..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
The Ultimate Guide to Customer Storytelling Customer storytelling is the most powerful way to engage your community, drive sales, and..
Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..
Don't Let Your Mass Price Changes Backfire Learn about how pricing strategy and data science could help your organization in managing price..
Understanding: E-Business Sales Funnelâ„¢ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Everything You Need to Know about Call Center Service Level Learn how to ensure that your team is optimizing service level in your call..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
The Impact of Business Intelligence on Financial Planning, Budgeting, and Forecasting: Aiding Insight and Confidence In Aberdeen's Financial..
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
The 59 Commandments of Business Marketing -- Sales Edition Subscribe to the newly launched small business trends digital magazine...
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
The Data-Inspired Art of Growing Customer Relationships We've all heard of data-driven marketing. Learn how to be data-inspired...
Adobe Sign and Salesforce With Adobe Sign integrated into Salesforce, you can accelerate core sales processes and boost productivity...
Sales Growth: Five Proven Strategies from the World's Sales Leaders--Free Sample Chapter A comprehensive guide to how companies can drive..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
The Ultimate Guide to Choosing A Powerful CRM Software: 2015 Edition Learn how to choose the right CRM software for your business and see..
10 Questions to Ask When Developing a Plan for E-commerce Shipping An E-commerce shipping plan helps business owners make important..
Voicemail Evaluator Cheat Sheet Listen to the salesperson’s message as if you were a prospect...
Fundamentally Changing How Products are Presented at Tradeshows Learn how Network specialist, Ciena Corporation, won Globalcomm Best in Show..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
6 Tips for Improving Sales Compensation Communications to Drive Desired Behaviors -Suggestions for success from Optymyze experts..
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Web Conferencing Buyer's Guide Learn the questions to ask when purchasing a web conferencing solution...
Sales for Startups 24 insights to help you design, launch and accelerate a sales program for your business...
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
Angry to Evangelist - Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Surviving Sales with Modern Productivity Tools Download this eBook now to learn how to help your sales teams stay focused, win faster, and..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
The Evolution of Sales: Survival Guide Old-school selling is on the brink of extinction. Learn how to adapt and survive in this free eBook...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
The New Benchmarks for Pricing Excellence Discover best practices and capabilities that are setting new standards for Pricing Excellence in..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Presentation Secrets--Free Sample Chapter Plan, create, and deliver amazing presentations!..
Selling Value: Increasing Customer Retention and Profitability Changes in the marketplace and your customers' business open the door for..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
3 Tips and Tricks for Efficient Pharma Targeting For producing better business outcomes..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
2010-2011 Field Service Industry Trends Report Survey Report Shows Great Opportunity for Innovation...
The Art of Using Data to Nurture Your Best Leads Marketers, discover how to use data to uncover the full potential of a lead...
Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..
Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
6 Secrets for Sales Performance Success in Insurance Tips for sales force motivation and productivity improvement..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
16 Signs Your Sales Operations Are On The Wrong Track Infographic by Optymyze..
Seizing Your Sales Destiny The no excuses guide to selling without a sales manager...
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
Shifting the Balance of Power to Your Sales Team 7 ways leading B2B companies are arming their sales teams to protect value and margins when..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
No One Hears Your Pounding Heart! The Ultimate Guide to Presentation Confidence This guide will share both tried and true techniques to..
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Adding Value Research Brief for Affinity Organizations The more information people share online, the more they have at risk...
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
6 Sales Compensation Problems that Need Urgent Diagnosis -Prevention is better than cure..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Choosing a Mobile Sales Platform That's More Than a CRM Sell more, increase revenue and keep your team on the cutting edge with the right..
2012 eCommerce Industry Recap The surprising facts you need to know for your 2013 website strategy...
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
Understand Your Buyers: Structuring Your Buyer Persona Interview Get up to speed with the new rules of sales and service...
Adobe Document Cloud for Sales Acceleration With Adobe Document Cloud, sales teams can accelerate towards closing more deals faster...
10 Ways to Measure Translation ROI How do you measure the value of translation? The ROI calculation depends on what matters most to your..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
Is Your B2C Commerce Platform Ready to Go Global? Discover what makes an ideal platform for global expansion and if your systems have the..
3 Ways the New Generation of Video Conferencing Benefits Sales Organizations Learn how video conferencing can help improve sales trainings...
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Is Your Sales Process Broken? A must-read book extract on Sales Process Improvement. Free Download This book challenges everything you..
Ultimate Guide to Online Cross-Border sales in Europe Generate international sales and boost your ROI...
Don't Take 'No' From a Prospect. Learn How To Capture Interest Through Sales Development. Learn how to build a high-performing Sales..
No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
The Less Obvious - But Equally Important - Role of Your CMS What your CMS really needs to deliver beyond customer experience management...
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
PC Connection Streamlines SPIF Program Management with Optymyze, Leading to Increased Sales Performance - Client success story..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
3 Proven Strategies to Drive Ecommerce Growth Improve Site Speed, Convenience and Conversion for 2015 Success...
IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
The Modern Marketer's Guide to Content-Driven Commerce This eBook is the blueprint all commerce marketing organization need to begin or..
Top Four Ways Healthcare Organizations Can Improve Their Collaborative Workplace Connect with others for better collaboration, data..
A Glance into Sales Operations as a Service - You need more than a software to achieve the desired business outcomes..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
5 Ways CPQ Keeps Your Sales Pipeline Moving Is your company ready to grow? Find out how CPQ solutions help to increase sales efficiency and..
How to Choose the Best Path to Better Pricing Explore the two different approaches that B2B companies are using to improve their pricing...
Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
What is Sales Enablement? A Modern Definition for B2B Sales. If you’re trying to find out what is sales enablement, this brief guide..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
The Modern Marketer's Field Guide Everything you need to raise awareness, drive response and close more business in today’s..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Top Six Tips for Achieving Sales & Marketing Alignment through Enterprise Social Networking According to Aberdeen Group, companies with..
Tips To Win More Small Business Accounts Producers can gain valuable information on how to approach and work with small businesses in this..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More--Free Sample Chapter Experience the growth..
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Fighting the Forgetting Sales Curve This Research Brief considers Best-in-Class adoption of video and video-based collaboration for Sales,..
Seven Guidelines for Your SMB Network Learn the seven guidelines you need to know when working with a network VAR...
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
You've Heard of Candy Crush, Now Check out CRM Crush! Avoid the pitfalls of managing your customers and projects without Insightly Small..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
Is Your Industrial / Manufacturing Website Really Winning You Business? Learn how to turn visitors to your industrial/manufacturing website..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
Insurance Carriers: Growth Through Third-Party Products The future growth of insurance carriers depends on a dizzying array of factors...
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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