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Sales > Sales Tools > CRM and Sales Force Management

Browse through our extensive list of free CRM and Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a SaaS Vendor Organizations are frequently turning to SaaS solutions for..
Using CRM Creatively How New Applications of an Established System Add Value...
The Salesforce User's Guide to Pipeline Management Learn the best practices for managing and measuring your sales pipeline in Salesforce...
The Salesforce User's Guide to Data-Driven Forecasting Learn the best practices for creating an accurate sales forecast with your..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
How Enterasys Saved $2M by Using Salesforce.com Learn how Enterasys delivered even better service to customers, by providing their agents..
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
This is How i CRM: Redglaze Group Aligns the Entire Team to Deliver Customer Success What if you could give everyone that touches customers..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
Turning CRM Data into Customer Knowledge "Understanding customer behavior" is one of the top reasons why businesses choose to invest..
How CRM Improves the Way We Nurture Leads Fill Your Sales Funnel with Success...
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Adobe EchoSign for Microsoft Dynamics CRM Learn how to send, sign, track, and file contracts without leaving Microsoft Dynamics CRM...
E-Signatures and Sales: How IT Can Enable the Business to Close Sales Deals Faster Learn how IT departments can lead the business toward a..
Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
The Essentials of CRM - Free Kit Download this kit to learn everything you need to know about CRM...
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
The 7-Minute Guide To Choosing Your CRM Solution Created by AcquireSoftware’s CRM experts, The 7-Minute Guide to Choosing Your CRM..
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
CRM Solutions for SMBs Overcome Challenges and Reap the Benefits...
The CRM Demo Handbook You already know that a CRM Package is a viable solution to your business needs. Now the task is finding the best..
No Longer a Necessary Evil: How Modern CRM Empowers Sales CRM has long been seen as a must-have sales tool...
Salesforce.com's CTO on Using a Cloud Platform THINK BIG, START SMALL, MOVE FAST: An Inside look at how Salesforce runs it...
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
CRM Redesigned With The Individual In Mind Watch the SugarCRM product demo...
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Increase Sales Reps Effectiveness: CSO Insights Research on a Sales Rep's Digital Admin Discover effective advances in CRM 2.0 technology to..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
Sales Automation, Why & How Sales Automation is a process driven business initiative. It's absolutely imperative that businesses wishing to..
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Impact of Business Intelligence on Financial Planning, Budgeting, and Forecasting: Aiding Insight and Confidence In Aberdeen's Financial..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Get Ready to Get Personal with Your Sales and Marketing In a world of information overload, are you still using generic messages to try to..
Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Microsoft Dynamics™ CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
COLD CALLING IS DEAD, Thanks to LinkedIn Use LinkedIn for Pre-Call Research...
You've Heard of Candy Crush, Now Check out CRM Crush! Avoid the pitfalls of managing your customers and projects without Insightly Small..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
 
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